Discover our communication training courses

  • The structure of a text
  • The tone to adopt
  • The details that make the difference
  • Grammar pitfalls
  • Civilities, introductory and concluding formulas
  • Standard letters and correspondence
  • Tips for improvement
  • Verbal, non-verbal and para-verbal communication
  • Communication factors
  • Basic principles of what information we retain
  • Obstacles to good communication
  • Active listening
  • Dysfunctions in communication
  • Emotional pitfalls to avoid
  • Thomas Gordon’s 12 communication roadblocks
  • Feedback
  • Non-violent communication
  • Telephoning
  • Managing client relations
  • Managing incoming calls (the eight steps, the rebound technique)
  • Managing outgoing calls (the script, the preparation)
  • Managing complaints
  • What is networking?
  • How do I identify the profile of the person I am talking to?
  • The eight steps of networking
  • On-line networking
  • Some useful tips
  • The four possible behaviours (assertiveness, manipulation, aggressiveness, submission)
  • Non-violent communication

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